Disaster Relief: Preparation is Key!

Preparation is the key to success in times of natural disasters. As Hurricane Irma quickly approaches the southern point of Florida and sets its sites on the Georgia and South Carolina coast, we want to remind you that safety is the first concern.

Our Answering Service can Cover Your Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, the meeting is for all staff and to exclude one person by removing him or her from the discussion doesn’t make sense, and an absence implies that person isn’t a valued part of your staff.

Our Call Center Provides First Level Help Desk Service

Many people think of a telephone answering service as a company that takes messages. Yes, they do that, but they can do much more than just take information; they can give out information as well. This includes basic help desk services.

Why Do Managers Love Employee Call Off Lines?

Having an employee call off line often starts as a way to definitively document employee absences and tardies. This greatly reduces employee-employer disputes about attendance and whether or not employees properly followed established call-off procedures.

Are You Tired of the Complaints About Your Current Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your answering service is more hassle then they’re worth? Here are two common pain points many small businesses have when they hire the wrong telephone answering service:

Employee Call Off Line Mitigates Employee Disputes and Lawsuits

While the obvious reason to have an employee call off line is to document employee absences and tardies, having accurate information can also help mitigate employee disputes and lawsuits. This can save tens of thousands of dollars and countless hours of work. Here’s how:

Third Party Neutrality:

Our Answering Service Handles Your Office Calls 

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during the business day. Though most applicable for entrepreneurs and small businesses, this also has application for medium-sized and large businesses. Here are some common scenarios: 
 

What is an employee call out-line?

If you’re a business with employees, you may need an employee call off line. But exactly what is one? An employee call off line is a call center service that documents employee absences and tardies.

4 Strategies to Outsource Telephone Triage 

4 Strategies to Outsource Telephone Triage 
 

6 Key Benefits of Employee Call Off Lines

An employee call off line from your answering service eliminates most all of the hassles, pains, and frustrations in dealing with employee absences and tardies. While you can handle this in-house, it’s a huge headache and prone to problems resulting from abuse, inconsistencies, and lax recordkeeping.