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These questions are some of the most common based on the services we provide. If you have a question that is not displayed below or require additional assistance, please call us at 1.800.374.0911 or e-mail us.
How will my callers reach the call center?
Your customers call your usual business numbers and are routed
seamlessly to our call centers via Call Forwarding, a service
provided by your telephone company.
Can I forward my cell phone to your service?
Yes, you can forward any number of business or personal lines to
your exclusive phone number.
Do you answer 24 hours a day, 7 days a week, 365 days a year?
Yes, we are always here to answer your customers' calls.
Do you offer your services nationwide?
With today's technology, we are able to offer our services
worldwide. It does not matter where your business is physically
located.
What kind of training does your staff go through?
Our agents receive extensive training in call handling procedures
and customer service protocol.
How do your agents know what questions I need asked of the caller and what information I require?
We custom design our scripts to meet your needs. Our programming
department will design a screen layout that will allow our agents to
ask the right questions of the right people.
Do you have performance standards and what are they?
Our performance goal is to answer over 90% of all phone calls
received within 18 seconds.
How can I get my messages?
You can choose the delivery method that works best for you,
including e-mail, voice mail, fax, text message, or having an agent
read your messages back to you.
Is there a limit to how many employees can receive the same message?
No, our system can be programmed to deliver the same message to
multiple recipients at the same time. The recipients can even be
using different types of devices, such as one may receive the
message on a cell phone, another on a pager, and others may simply
receive the message as a notification on their e-mail.
