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These questions are some of the most common based on the services we provide. If you have a question that is not displayed below or require additional assistance, please call us at 1.800.374.0911 or e-mail us.

How will my callers reach the call center?

Your customers call your usual business numbers and are routed seamlessly to our call centers via Call Forwarding, a service provided by your telephone company.

Can I forward my cell phone to your service?

Yes, you can forward any number of business or personal lines to your exclusive phone number.

Do you answer 24 hours a day, 7 days a week, 365 days a year?

Yes, we are always here to answer your customers' calls.

Do you offer your services nationwide?

With today's technology, we are able to offer our services worldwide. It does not matter where your business is physically located.

What kind of training does your staff go through?

Our agents receive extensive training in call handling procedures and customer service protocol.

How do your agents know what questions I need asked of the caller and what information I require?

We custom design our scripts to meet your needs. Our programming department will design a screen layout that will allow our agents to ask the right questions of the right people.

Do you have performance standards and what are they?

Our performance goal is to answer over 90% of all phone calls received within 18 seconds.

How can I get my messages?

You can choose the delivery method that works best for you, including e-mail, voice mail, fax, text message, or having an agent read your messages back to you.

Is there a limit to how many employees can receive the same message?

No, our system can be programmed to deliver the same message to multiple recipients at the same time. The recipients can even be using different types of devices, such as one may receive the message on a cell phone, another on a pager, and others may simply receive the message as a notification on their e-mail.

Is my payment secure?

You can pay Call Experts online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.CallExperts.com is registered with the Authorize.Net Verified Merchant Seal program.