Call Experts Answering Service Help Desk
At Call Experts our live answering service agents can provide answers to any technical question or concern just as easily as they help your callers get to the right place. The Help Desk is our most popular business solution for companies that are growing but can't afford to spend precious resources on a full-time employee to answer simple customer questions. Best of all, it is all handled by our live answering service agents who use information provided directly by you, our client.
Expect More From Your Answering Service
Call Experts may be best-known as the premier virtual answering service company in South Carolina, but for over 30 years we've created custom programming solutions for businesses all across the country. We can seamlessly integrate existing services and protocols to work more efficiently for your business or we can create custom solutions to fit your specific needs and goals.
Regardless of which option you choose, you know that Call Experts will meet your needs and the needs of your callers. Our answering service agents are highly trained in customer service making them able to assist any caller through specific scenarios provided by you.
Add Call Experts To Your Technical Support Team
Maintaining internal databases and purchasing related equipment often becomes more time-consuming and expensive than anticipated. These functions can be easily outsourced, eliminating the need for a full-time entry-level employee to handle them internally. When you team up with Call Experts, we take care of these tasks for you - at a fraction of the cost of maintaining the support in-house.
Ultimately, the Call Experts Help Desk is an outsourced "Level 1 Technical Support" line for your business. Level 1 issues are typically solved with a few simple instructions. You provide those instructions and they are provided to our live answering service agents, allowing us to handle your basic customer inquiries with ease. By outsourcing these Level 1 support functions your in-house technical staff is freed up and able to address more complex problems. We help your company save money by providing the exact same service and doing the exact same job as a full-time employee but at a fraction of the cost.
Request your online quote now or call 1.800.374.0911 to speak with one of our account consultants.