Medical Services
Tired of the same old answering service for your medical practice? Call Experts can bring you into the 21st century with our state of the art solutions. Our cutting edge technology and award winning staff give you the efficient and accountable advantage. Call Experts staff is trained in HIPPA compliancy. Our expert agents accurately collect information for immediate dispatch to the proper urgent care facility, nurse or caregiver and area aware of the diverse needs of hospice and home healthcare services and are attentive to the privacy and sensitivity concerns of patients.
Mobile Text PagingUnreliable pagers and inaccurate on call schedule handlings are a thing of the past. We can send traditional pager messages to your cell phone, and allow you to manage your on call schedule online any time of the day.
- Your employee would get a text message on a cell phone rather than carrying a separate pager
- Your employee can reply to the message from the cell phone without having to call into the service
- Once the system gets confirmation, it will mark the message as delivered so the employee is not contacted again
- If the message is NOT confirmed, our agents can take steps to contact the employee directly via cell phone, home phone, etc…
Call Experts has also developed a revolutionary way to create and manage your on call schedules. Our new Web On-Call application allows you to log in online and build or make changes to your schedule any time.
- We put the power of On Call Scheduling in YOUR hands! No more faxing or emailing your schedules to a middle person
- Simply log onto a specialized Web site created solely for you and your employees
- Put your own On Call Schedule in, change them when needed
- All changes are automatically updated in our system
Home healthcare and hospice centers provide an invaluable service to patients during times of great need. Call Experts compassionate and understanding agents can provide message and telephone answering services for home healthcare and hospice care organizations. Call Experts agents understand that this is a unique field and therefore speak in calming and sympathetic tones for patients and family members.
Rest assured that emergency calls are delivered to correct individuals while routine calls are sent to office via fax or e-mail to be handles the next day. Other features include:
- Appointment Setting/Patient Screening
- Live Call Patching
- Fax to e-mail - save on paper, toner, and a dedicated fax line
- Spanish speaking operators
Call Experts agents are available for after-hours, over-flow, daytime call coverage, and are always available, 24 hours a day, seven days a week, holidays included. Plus, Call Experts' telephone call center agents use a custom script, developed together with your patients in mind, to direct the different types of calls coming into your office.
Request your online quote now or call 1.800.374.0911 to speak to one of our account consultants.
