Are you sick of that old fashioned answering service company youíve been using for your medical practice? Call Experts can help you take that jump into the 21st century with our state-of-the-art live and virtual answering service solutions. Our cutting-edge technology combined with our award-winning staff will be key in giving you the accountable and efficient advantage in business. Call Experts live answering service staff is highly trained in HIPPA compliancy. This means that our live answering service agents can correctly collect the information you need and immediately dispatch it to the appropriate urgent care facility, caregiver or nurse. This is a field that requires sensitivity in order to accommodate to the diverse needs of hospice and home healthcare services while still remaining attentive, private and concerned for the patients.Mobile Text Paging
Outdated pagers and unreliable on-call schedule handlings are a thing of the past. Our answering service company can send traditional pager messages to your cell phone and give you the freedom to manage your on-call schedule online at any point and from any internet-connected device throughout the day.
- Your employee would get a text message on a cell phone rather than carrying a separate pager
- Your employee can reply to the message from the cell phone without having to call into the service
- Once the answering service company system gets confirmation, it will mark the message as delivered so the employee is not contacted again
- If the message is NOT confirmed, our live answering service agents can take steps to contact the employee directly via cell phone, home phone, etc…
Call Experts has worked to develop an innovative way to create and manage your on-call schedules with the help of our virtual answering service. Our new Web On-Call application provides you the means to log in online and add, remove or change any part of your schedule at any time. Now you can be free and flexible.
- Our live answering service puts the power of On Call Scheduling in YOUR hands! No more faxing or emailing your schedules to a middle person
- Simply log onto a specialized Web site created solely for you and your employees
- Put your own On Call Schedule in, change them when needed
- All changes are automatically updated in our system
Home healthcare and hospice centers provide a service that is invaluable to their patients during times of struggle or need. Call Experts is an answering service company with understanding and compassion so our live answering service agents provide message and telephone answering services for home healthcare as well as hospice care organizations. Call Expertsí live answering service agents know that this field is unique in that it is necessary to speak in soothing and empathetic tones to patients and family members alike.
Take comfort that any emergency calls are delivered to the correct individual while routine calls are sent to offices via fax or e-mail using our virtual answering service to be handled the next day. Other features of this nature include:
- Appointment Setting/Patient Screening
- Live Call Patching
- Fax to e-mail - save on paper, toner, and a dedicated fax line
- Spanish speaking operators
Call Experts' live answering service agents are available for after-hours, over-flow and daytime call coverage as well as around the clock, seven days a week, including holidays. What's more, Call Experts' live answering service telephone call center agents work off of a custom script developed in tandem with the client while keeping the needs of the patients in mind. These scripts allow our live answering service agents to direct the different types of calls that come into the office.
Request your online quote now or call 1.800.374.0911 to speak to one of our answering service company account consultants.