Call Experts has developed innovative, new live answering service solutions for your property management needs. These live and virtual answering service solutions include imbedded account logic, Web On Call Scheduling and SMS Text Messaging.
All of your company accounts are programmed to contain imbedded logic that allows our live and virtual answering service agents to follow your specific protocols and instructions in the most efficient manner. Our answering service company representatives can program an account to automatically take the steps that are needed in order to dispatch calls or deliver messages in emergency and routine situations. Review the flow chart to better understand how these live and virtual answering service solutions can work for you.
By utilizing our in-house SMS Text Messaging Service, our live answering service agents can streamline your service while still offering total accountability from our company. This answering service company technology allows the delivery of any and all messages to cell phones that support text messaging. This is especially useful when messages are of an urgent nature and the response time is critical.
Listed below is how our mobile text paging works:
Moble Text Paging
- Your Tech would get a text message on their cell phone rather than a separate pager
- Your Tech can reply to the message from the cell phone without having to call into the service
- Once the answering service company system gets confirmation, it will mark the message as delivered so the Tech is not contacted again
- The ability to put calls through to you live anywhere in the world
Call Experts has worked to develop a groundbreaking way to create and manage your on-call schedules. Our new live answering service solution consists of a Web On-Call application that allows you to log on to the server on the internet and create or make changes to your schedule any time of the day. Here’s how it works:
Web On Call Scheduling
- We put the power of On Call Scheduling in YOUR hands! No more faxing or emailing your schedules to a middle person
- Simply log on to a specialized Web site created solely for you and your employees
- Put your own On Call Schedules in, change them when needed
- All changes are automatically updated in our answering service company system
Call Experts is an answering service company that offers multiple ways for your property management business to maintain the highest level of customer service. Listed below are just a few:
Proactive Service Reminders
We can call, email, fax or text message your customers with reminders for cleaning and general maintenance issues via our virtual answering service.
Email and Text Message Blasts
Tell your customers about any new promotions or specials going on prior to the busy summer months with our virtual answering service email and text message blasts.
Our live answering service agents can automate and customize these messages in order to fit your business model and customer care protocols.Request your online quote now or call 1.800.374.0911 to speak to one of our Account Consultants.
Request your online quote now or call 1.800.374.0911 to speak to one of our answering service company account consultants.