Live Operators 24/7
Using scripts customized specifically to meet your needs, our agents
will take a complete message gathering all the information you
require. We then process the call per your instructions. Our agents go
through an extensive selection and training process and receive
ongoing "continuing education."
Voice Mail Boxes
From a stand alone, single user voice mail box to a complex agent
assisted multi-user voice mail set up, we can tailor our system
to meet your needs. Delivery options include calling in and
checking messages at your discretion, pager notification, to
emailing the voice message as a .wav file immediately after it is
recorded allowing you to play it back on your computer.
Conference Calling
With our Conference
Calling service, you can moderate a call with up to twenty
participants. You also have the ability to record the call or get it transcribed.
Help Desk
By outsourcing your "Level 1 Technical Support," the support issues
that can be resolved with the simplest of instructions, you can
reserve your in-house technical staff for addressing more complex
issues.
SMSServer
Get rid of the worry and the struggle of sending messages to cell
phones. SMS Server is a complete solution for SMS messaging, mass and alert
notifications, and disaster rediness.
Employment Hotline
With our Employment Hotline, your job applicants
can be prescreened for positions within your company. We can also use
special call handling for employee information or employees calling
out of work.
Virtual/Remote Receptionist
We can answer the main phone line for your company and route the
calls to the appropriate person. We can transfer the callers to
extensions in your office, to your sales staff out in the field, to
anyone in any location. This cost saving alternative to a full-time
in-house receptionist allows your phones to be answered and
eliminates any concern about hiring, training,
holidays, sick days, calls after hours, etc. Our agents will answer
your line 24 hours a day, 7 days a week, 365 days a year. Giving your
callers the impression that your company is "always available."
Order Taking/Ad Response
Being fully web-enabled, our agents can take your orders 24 hours a
day, 7 days a week, utilizing your own website or one of our customized
applications.
Reservations
Our agents can take your customers'
reservations directly into your reservation software or we can create software specific to your needs. We can also send confirmation text messages or emails to your customers.
Dealer/Store Locator
We can provide store, dealer or franchise location information to
your callers looking for the nearest locations. We enter your
information into a database and when a customer calls, we are able
to search that database according to street address, city, or zip
code and then give them directions to call or visit that location.
Appointment Taking
From a one employee office to multiple employees in multiple
locations, we can take your inbound appointment calls and enter them
directly into your appointment software or use one of our
applications.
We can also do live or automated appointment reminders and provide a customized report for appointment cancellations and reschedules.
Employee Call Out Lines
Don't want to be awakened at 2 o'clock in the morning when an
employee calls out for 9am shift? Need to notify multiple people when an
employee does call out? With our Employee Call Out Line, your
employees can call at any time day or night to call out from work and
we will process that call per your instructions whether that be
holding the call and calling you at a predetermined time or relaying
that call to multiple management personnel.
Event RSVP
For your wedding or corporate event, try our Event RSVP
service. It's more economical than response cards and also more
convenient!
Web-based Management Tools
We have a varied assortment of web-based tools to help you manage
your account and your information. From listening to voice
recordings of your phone calls, viewing your messages, account
information, billing history and even call statistics, to the ability to update your call in real time. This suite of
tools is one of our signature applications.
Customer Surveys
We can help you get feedback from your customers by calling or texting
them questions of your choosing. We can make this feedback available to
your on our web-site or send custom reports for your review.
Skype
With Skype, Call Experts can handle your company's international
needs. From internationl conference calling to order taking, we can
do it all.



