We are a customizable office solution that can provide basic telephone answering or a total replacement of your current office utilities. Our telephone agents are expert customer service representatives that can patch calls, take messages, and escalate problem solving.

Call Experts Virtual Receptionist is available 24/7. Our Virtual Receptionist can serve as your company's primary operator at a fraction of the cost of hiring a full time employee.

By outsourcing your "Level 1 Technical Support," the support issues that can be resolved with the simplest of instructions, you can reserve your in-house technical staff for addressing more complex issues.

Digital or Direct Dial Paging

Definition: This is a pager that only accepts numeric codes (i.e. phone numbers).

Information Needed: The pager number.

Typically Used For: These types of pagers are being phased out by most paging companies and replaced with Text to Mobile paging (see below).

Confirmation Options: Call Experts can page the on-call with a check-in number. The on-call will call this number to retrieve the message. Call Experts can also page the on-call with the direct number to call back your original caller.

Alpha Numeric Paging

Definition: This is a Text pager that can receive numbers and/or letters.

Information Needed: The pager number, the name of your paging company, the modem route for sending Text pages (supplied by your paging company).

Typically Used For: This paging option is often used for offices that do not require the on-call to confirm the message. These pages are simple messages that cannot be replied back to from the paging unit (unless you have a 2-way pager. If you have a 2-way pager, please ask for more information).

Confirmation Options: We can page the on-call to call back to confirm the message verbally with a live agent. We can also page the on-call with a non-live number to call to confirm. When calling the non-live number, the on-call will enter a call code to confirm the message. The number to call and the call code will be provided on each page that is sent out.

Text to Mobile paging or SMS Messaging

Definition: This is the newest technology in call dispatching. The requested information will appear on a mobile telephone as a Text Message.

Information Needed: Your mobile telephone number is all we need! You will need to make sure that your mobile telephone can receive Text Messages. We also recommend that you purchase an unlimited texting plan if you have a lot of dispatch activity.

Typically Used For: Offices that want their technicians to have immediate access to the caller information or offices that have technicians who are often in transit and unable to write down the caller’s information.

Confirmation Options: Since the on-call has all of the needed information, you may opt out of replying altogether. If this is the case, you can direct us to require a confirmation only on a 2nd or 3rd call from a caller. You may also opt out of replying to certain types of call and chose to receive confirmations on others. All of these options are customizable. To confirm a message directly from your mobile telephone, without utilizing any live agent time, you can simply hit the reply button on your mobile telephone and key in the response indicated in the text message (for example “ok36”). Each call will be assigned a call code so that our system will know which message is being confirmed.

Request your online quote now or call 1.800.374.0911 to speak to one of our Account Consultants.

Being fully web-enabled, our agents can take your orders 24 hours a day, 7 days a week, utilizing your own website or one of our customized applications.

Call Experts agents are trained to handle appointment scheduling, confirmation and cancelations. Our appointment verification services can even help your company reduce the number of no-shows and open appointments, ensuring that your company takes full advantage of your working hours.

All restaurant and event companies can benefit from Call Experts Reservation and RSVP services. Our agents can record information about reservation times or meal choice selections or guest count using preexisting platform or a platform that we design tailored to your unique needs.

Call Experts trained agents understand how important customer feedback is to your company. Our agents can conduct surveys to collect data and prepare custom reports that help you decide your businesses next move.

Taking care of your current clientele is important. Call Experts Customer Hotline service can help you get important news about sales, relocation, or product recalls to your customers in an instant.

Call Experts agents know how to handle crisis and can help your business manage the difficult hours directly after a disaster strikes. Our agents can provide alerts, information to large volumes of callers or whatever else a client may need.

Call Experts provides services like our Employee Call Out Line and Employee Hotline to make managers and business owners life easier. Call Experts is proud to offer solutions that increase efficiency and accountability in the work place.

Call Experts can help you pre-qualify leads, gaining you new clients quickly. Call Experts can also ensure that every phone call will be answered, therefore responding to every lead.

Call Experts Franchise Owner and Store Locator services enhance standardization throughout your franchise. We have solutions to help patrons locate their closest franchise and toll free numbers so there's always a friendly agent available to answer any questions.

Voice-mail and conference calling technology is critical in every company. Our agents can provide services for a standalone, single user voice mail box to a complex agent assisted multi-user voice mail configuration.

Call Experts is pleased to announce that we have partnered with BoomText to bring you the new way to reach your audience. Reach Existing & Potential patients through an affordable text message “short code” marketing strategy. Plans available for almost every budget. Reach your target and get your message out 24/7!

Call Experts is equipped to route calls for companies big and small. Whether you spend your time traveling to meet clients in the field or in a busy office, we have a solution for you.

Interactive Voice Response is specially designed to handle large call volumes and is perfect for a busy company. Callers that prefer to talk to an agent can be easily redirected.

Credit card and check processing, Click to Call and Online Chat are just a few of our additional solutions to enhance your business.