We take your goals seriously
We have a visual dashboard of real-time statistics in our Operations Room. This dashboard serves as an immediate indicator of our efficiency in delivering quality service. Adjustments are made instantly to ensure that we consistently meet our goals and exceed expectations.
We are always prepared
If a spike in call volume occurs unexpectedly, we have systems and processes in place to make sure that service levels are maintained. For example, we utilize a company-wide alert system to quickly get additional staff on the phones, as needed.
On Dedication to Responsive and Exceptional Service:
- Customer Support is available 24/7.
- All phone calls and emails to our help desk have a response time goal of ten minutes or less.
- Each client is assigned a dedicated account manager to allow for one main point of contact to simplify the customer service.
- Account Managers are part of a larger customer service team of several dedicated staff members and programmers who work to effectively respond to any customer request upon receipt.