Why Call Experts
Top Quality Service
Our goal is to improve someone's day through just one contact with our service. With almost three decades of communications experience, we never stop working to exceed expectations and provide top quality service. All of our agents are thoroughly trained as customer service specialists.
Anything is possible! We will customize an account to your preferences so that you obtain maximum efficiency and quality. Just tell us what you need, and we will provide a solution.
You will find that we can meet any challenge and multiple challenges! Our services are diverse and almost endless. We will combine services to create the perfect solution for any business or individual.
The ways of the business world are constantly changing! You may need to be available at all times to meet the needs of your customers. We are here 24/7 to serve you and your customers.
We utilize the latest technology to ensure that we are on top of the most recent advances in both our industry and yours. We can work directly in your company's web based system so that you have a single point of entry for all information.
We are devoted to upholding the highest standards of customer service. We pledge to be responsive and available to you.
We Make Your Life Easier
Tell us about your company and let us help you save time, money, and increase efficiency. Let us keep your business moving so that you can have a more open schedule.
Our programmers work around the clock to come up with the optimum solution for any telecommunications need. We are constantly inventing new products and solutions. You can count on us to be at the forefront of our industry.
You Can Trust Us
We have long been recognized as one of the leaders in our industry. We have received top awards for our quality service. We have clients who have been with us for almost thirty years.
Your Local Contact Center
We are locally owned and operated and all of our calls are guaranteed to be answered in the United States. Our owner and company executives are involved on a daily basis. We are dedicated to hands on service from top to bottom.
Cost Benefit Analysis
The following will outline the costs associated with answering phones in different industries by different levels of professionals compared to the costs of outsourcing this function to Call Experts. We will also look into the benefits (non-monetary) of using Call Experts, as well as the hidden costs that employers pay for each employee per hour.
The average private sector employer pays 29.3% of an employee's salary for every hour that the employee works (Bureau of Labor Statistics). This 29.3% is the total cost of all benefits and can be broken down into five categories; Leave, 6.7%: Supplement Pay, 3.0%: Insurance, 7.7%: Retirement, 3.6%: Legally required benefits, 8.3%.
The following is a list of occupations that are often used to answer the phones in a given office. Also included is their average salaries (these are average salaries for South Carolina, which are 19% lower than the national average), the real cost to the employer (salary plus 29.3% in benefits), the average amount of hours worked in a thirty day month, the cost per hours worked, the cost if they worked 24/7, and the average cost for the same services provided by Call Experts.
The above illustrates the amount of money it costs an employer to answer their phones in-house, while still leaving 560 hours a month with no one to answer the phones. Call Experts price is a small fraction of what employers already pay to have their phones answered only 23% of the time.
Call Experts can also offer the following benefits:
- Total accountability (through recordings and reports)
- Total 24/7 phone coverage
- 20% of the cost for an in-house employee
- Total Customization