Customer service at scale.
Built for your business.
Smart AI. Real people. Over 40 years of helping customers.
However your business is organized, we’re your team.
Your customers count on you. Then the phone rings mid-job.
- Calls handled with care. A friendly voice, not a voicemail box.
- Protect your reputation. Every customer gets the care you’d give.
- Stay in control. You choose what we cover.
You’re growing. Your customer service has to keep up.
- Busy seasons without new hires. We add coverage for peaks, launches, and after hours.
- The same experience, whoever’s on shift. Your scripts and rules, followed every time.
- No recruiting or retraining for the phones. Your team stays on the work.
Many teams, many locations. One standard customers can feel.
- Trusted by state agencies. Public service lines, handled with care.
- The same quality at every location. Consistent scripts and a 90%+ minimum QA score.
- Customer information stays protected. We’re HIPAA compliant, with data security protocols to support your enterprise.
- Built around your systems. Custom integrations, API connections, and multi-location reporting.
Works with the tools you already use.
Your calendar, CRM, and dispatch tools stay in the loop.
Need something else? We build the connection with you.
AI is changing fast. You don’t have to keep up.
New tools, new systems. We make it all easier. We’ve already done the work of figuring out what fits and how to set it up. We handle it, so you can get back to your business.
- No tools to compare. We choose what works.
Answered fast. Handled right.
Customers who come back.
Customers are talking.
“… it has made it possible to help our clients schedule appointments immediately.“
Vice Chair, Treasure Coast SCORE
“Extremely responsive to my team’s needs. … Using Call Experts has helped my organization tremendously.“
Alignment Specific Chiropractic Clinic
“I would recommend Call Experts due to the great service and the on-time assistance we receive.”
HR Coordinator, American Fuji Seal
“We were impressed and relieved that you were able to work within a very short time frame to train your agents and develop an interface for our program.”
Experience you can hear in every conversation.
Tenured, trained and kind on every call.
Questions, answered.
Can customer service be outsourced?
Yes. Many businesses hand off phones, bookings, or after-hours coverage so their team can focus on the work. You choose what we cover.
Will my customers talk to a real person?
Yes. Any customer who asks for a person gets a real person.
How fast can we get started?
It depends on your business. Simple setups can go live as fast as the same day. Custom setups take a little longer, and we walk you through every step.
How much does outsourced customer service cost?
Packages start at $250 a month and include both our AI Attendant and live minutes, so one steady price covers the AI picking up and a real person taking it from there. See which package fits your call volume. GET PRICES
Are you HIPAA compliant?
Yes. Call Experts is HIPAA compliant, and we can sign a BAA (business associate agreement).
How is my customers’ information protected?
We’re HIPAA compliant, with data security protocols to support your enterprise. Ask us and we’ll walk you through how your data is protected. Your information is secure. View our privacy policy here.
What is Call Experts?
Call Experts provides 24/7 call center services and has been family owned in Charleston, SC since 1982. Smart AI picks up first, and real people take it from there, so every caller gets a fast, friendly answer. We’ve answered over 100 million calls for small businesses, enterprises and government agencies, and we’re HIPAA compliant.
Call center services by industry: medical call center services · home services call center services · HVAC call center services · legal call center services · property management call center services · government call center services